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General Terms and Conditions of Sales

Note: The English translation of the General Terms and Conditions of Sale ( Conditions Générales de Ventes ) is provided for informational purposes only. In the event of any discrepancies, contradictions, or legal disputes, the French version of these terms and conditions shall prevail and be considered the official and legally binding version."

Applicable from 31/07/2023 (V4)

ARTICLE 1: PURPOSE AND SCOPE OF APPLICATION


These General Terms and Conditions of Sale (hereinafter referred to as "GTC") aim to define the rights and obligations between the company MADAME JULIE BLAND, also known under the trade name Cani'Laz, registered with the Chamber of Crafts under the number 913 600 490 RM 29 and with the Register of Commerce and Companies under the number 913 600 490 RCS Quimper (hereinafter referred to as "the Company") and its customers, whether individuals or professionals (hereinafter referred to as "the Client"). These GTC apply to the sale of Services and Products, available both on the website www.canilaz.fr and www.canilaz.simplybook.it/v2/ (hereinafter "Simplybook System") and at the physical establishment located at "Bolé, 29520 Laz."

ARTICLE 2: ACCEPTANCE


By reserving Services via the "Simplybook System," you automatically and unreservedly accept these GTC. Before finalizing your reservation, it is expressly required to familiarize yourself with the GTC, which you must obligatorily accept by clicking the button "I accept Cani'Laz's general terms and conditions of sale*" to proceed with the reservation. The GTC can be downloaded and printed at www.canilaz.fr/cgv.
The Company reserves the right to modify these GTC at any time. For each new reservation, you will have the opportunity to review and accept any modifications made to the GTC.
Moreover, please note that the sale of Products is reserved for Clients benefiting from the Services. The applicable conditions for the Products will be those in force on the date of the Client's reservation of the Services.

ARTICLE 3: SERVICES, PRODUCTS, AND PRICES


The services offered are defined on the website www.canilaz.fr and the "Simplybook System." The products offered are presented in the catalog available at the physical establishment.
The prices of services and products are in euros and calculated excluding taxes (non-applicable VAT, article 293 B of the CGI), and they are those in force on the day of reservation or sale.
Services may be offered as a single session or multiple sessions. However, services composed of multiple sessions are considered an indivisible entity and cannot be separated unless specifically mentioned otherwise in these GTC.

Conditions for using discount coupons:
"20% off all activities as a student or former student of Cani'Laz training courses!": This coupon is exclusively reserved for individuals who have participated in specific Cani'Laz training courses, such as the "Foundations" program, "fearful dog" or "reactive dog" courses. The coupon is linked to the individual and not to the dog.
"20% off your second participation in the "Foundations" program": This coupon is exclusively reserved for individuals who have participated in the "Foundations" program at Cani'Laz. The coupon is linked to the individual and not to the dog.
To benefit from the discounts, the client must mention the coupon code when m
aking the reservation. In case of forgetting, no refund or credit will be provided. If a reservation is made using a coupon outside the rules relating to that coupon, access to the Service will be denied. A refund will be issued within 14 days following the receipt of the client's bank details (excluding closure periods), minus a processing fee of €5 for the cancellation.
The Company reserves the right to modify its Services, Products, prices, and discounts at any time. However, it undertakes to provide and invoice the services as indicated during the reservation or sale.

ARTICLE 4: PAYMENT TERMS


Payments for services and products can be made through secure online payment via the online payment partner "Stripe," by check, or in cash.
Full payment must be made before the start of the Service. In case of late payment, the Company reserves the right to deny access to all its services for a period at its discretion.

The payment for products is made at the time of possession by the Client.
In the case of a non-funded check, processing and recovery fees will be charged to the Client. While waiting for the situation to be regularized, access to all Services and Products offered by the Company will be denied.

ARTICLE 5: COMPANY'S OBLIGATIONS


The Company makes every effort to best meet the Client's expectations, ensuring the safety and well-being of the dog. It is important to note that the provision of Services is based on an obligation of means and not of results. As the dog is a living being, its reactions can be influenced by factors beyond the Company's control, such as inherent capabilities, past experiences, and the Client's implementation of the advice given by the Company. Therefore, the Company cannot guarantee results on the dog.
The Company commits to clearly informing the Client about the education methods employed during the Services, both on the website and during the Orientation Session.
The Company possesses the qualifications and declarations necessary for the exercise of activities in the canine domain, namely:
• Julie Bland holds a Certificate of knowledge for the exercise of activities related to domestic species of companion animals issued by the Regional Directorate of Food, Agriculture, and Forestry, under the number 2022/1648-fb26.
• The activity is registered with the Departmental Directorate for the Protection of Populations of Finistère.
• Business liability insurance with AXA under contract number: N° 0000011004314604.

In cases where the behavioral issues of the dog exceed the Company's competencies or pose safety concerns, the Company commits to clearly inform the Client of the limitations of intervention and recommend seeking the services of a veterinary behaviorist or canine behaviorist as a replacement or in conjunction with the Company's Services.

ARTICLE 6: CLIENT'S OBLIGATIONS


The Client is required to provide the Company with all necessary information concerning their dog, including behavioral problems related to people, other dogs, toys, as well as any allergies or other intestinal issues of the dog before the start of the sessions. This information is essential to ensure the safety and well-being of all participants in the sessions.

In addition, the Client agrees to:
• Be of legal age and have the legal capacity to make decisions on their own behalf and on behalf of their dog.
• Ensure that their dog is up-to-date with vaccinations (for puppies, that the vaccination protocol has started) or has titers for distemper, hepatitis, leptospirosis, and parvovirus (marked "CHLP" in the health record), and that it is properly identified. The health record and identification can be checked by the Company.
• Have the necessary and properly functioning equipment, as detailed in the reminder emails, for each class.
• Have a dog in a state of health suitable for participating in the Services. In case of doubt, the Company may require a certificate from the veterinarian at the Client's expense.
• Owners of dogs classified in categories 1 or 2, as defined in the law of January 6, 1999, as well as owners of dogs that have bitten or scratched, are required to comply with current legislation. They must, in particular, possess the necessary administrative authorizations to own these animals and present them to the Company.
• Not use or promote, during the Services, any education techniques or equipment based on negative reinforcement, such as fear, pain, or violence. This includes the use or promotion of choke or electric collars, as well as any form of yelling, movements, or manipulations intended to scare or cause pain or discomfort to the dog.
• Follow the safety instructions issued by the Company, including not touching other participants' dogs, keeping their own dog on a leash and under control, using appropriate equipment, and not allowing dogs to interact with each other outside the designated moments by the Company. The Company is not liable for damages caused by the Client's failure to fulfill their obligations or follow instructions, which will be the Client's responsibility. The owner undertakes to have civil liability insurance covering their dog.
• Respect others physically and morally present during the Services.
• Maintain the environment by picking up waste.

• If the Client is accompanied by minors, they must ensure that they respect the Company's instructions and have full responsibility and control over them. The Company will not be held liable for acts and consequences resulting from their behavior.
The Company reserves the right to refuse and/or terminate the provision of Services in case of the Client's non-compliance with their obligations. In such a case, no refund, damages, or interest may be claimed by the Client, and only amounts already paid for Services not yet started and not carried out will be due.

ARTICLE 7: WITHDRAWAL PERIOD


In accordance with Article L 221-18 of the Consumer Code, the Client has a withdrawal period of 14 days from the date of reservation for all services booked online. However, in case the Service is performed with the Client's agreement before the expiration of this period, the Client waives their right of withdrawal. To exercise your right of withdrawal, you must transmit a written statement expressing your intention to withdraw using the form below:
--------------------------------------------
WITHDRAWAL FORM TEMPLATE
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of Julie BLAND EI; Bolé, 29520 Laz; julie@canilaz.fr:
I/We (*) hereby give notice of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.
---------------------------------------------
This written statement must be transmitted by email to julie@canilaz.fr or by mail to Mrs. Julie BLAND EI, Bolé, 29520 Laz. Upon receiving the written statement, an acknowledgment of receipt of your withdrawal will be sent to you by email, and if any sums have been paid, the Company will refund them within 14 days after receiving the request.

ARTICLE 8: CANCELLATION OR DELAY BY THE CLIENT


The Client can cancel all Services using the booking website "Simplybook" or by sending an email to the Company.

In case of cancellation made:
- More than one week before the start of the service: a full refund will be made, except for online payment processing fees (1.5% + €0.25 of the total amount).
- Less than one week before the start of the service but more than 24 hours in advance: a refund will be made for 50% of the amounts paid.
- Less than 24 hours before the start of the service: all amounts paid will be retained by the Company, except in cases of medical problems of the Client or the dog attested by a certificate issued by a professional. In these cases, a refund will be made for 50% of the remaining Service sessions after receiving the certificate(s).

Refunds will be made within 14 days. A refund in the form of a gift card can also be requested by the Client upon cancellation.

Please note that for services comprising multiple sessions, the first session is considered the start of the service, and the sessions are indivisible, except in the case of medical problems of the Client or the dog attested by a certificate issued by a professional.

In case of Client's delay, they must immediately inform the Company. If the delay hinders the proper conduct of the Service, the Company reserves the right to refuse access to the session, with no refund to the Client.

ARTICLE 9: CANCELLATION OR DELAY BY THE COMPANY


In the event that the Company is obliged to cancel or delay a Service, the Company will notify the Client as soon as possible. An alternative schedule or Service will be proposed to the Client. If the proposed alternatives are not suitable for the Client, the Company will proceed with a full refund of the unperformed Service.

ARTICLE 10: FORCE MAJEURE


The Company's liability cannot be invoked if the non-performance or delay in the performance of any of its obligations described in these General Terms and Conditions (CGV) is the result of a force majeure event. Force majeure, in this regard, refers to any external, unforeseeable, and irresistible event within the meaning of Article 1218 of the Civil Code.

ARTICLE 11: RIGHT TO IMAGE


By accepting these CGV and using the Services offered by the Company, the client consents to photographs and videos of themselves and their dog being taken by the Company during the Services. The client also authorizes the Company to reproduce, distribute, and exploit, directly or through third parties, these photographs and videos on a non-exclusive basis and worldwide, without any time limit, in whole or in part, in all forms and on all media, including within the scope of commercial or educational exploitation.

If the client does not wish to appear in photographs or videos taken during the Services, they must inform the Company in writing at julie@canilaz.fr before the start of the Service. In this case, the Company will do its best to avoid taking photographs or videos of the client and their dog, but cannot guarantee that this will always be possible.

The Company undertakes to respect the client's privacy and not to use the photographs and videos taken during the Services in a harmful manner for the client or their dog.

The Client also acknowledges that they are not bound by any exclusive contract regarding the use of their image. This authorization for the use of their image is granted free of charge.

ARTICLE 12: PHYSICAL AND INTELLECTUAL PROPERTY


Any material made available to the Client as part of the Services provided remains the full property of the Company.

The documents transmitted to the client as part of the Service are the property of the Company under copyright law. They cannot be copied or disseminated without the Company's written authorization.

ARTICLE 13: CONFIDENTIALITY


The parties mutually agree to a general obligation of confidentiality regarding any oral or written information, regardless of the medium, exchanged during the provision of the Services and throughout the duration of the Services as well as after its termination.

Subject to a written authorization signed by the Client, the Company may communicate with the client's veterinarian, veterinary behaviorist, behaviorist, or other canine professionals to ensure optimal follow-up for the dog. This authorization will allow the Company to share relevant information about the dog with these professionals and receive useful information for the proper execution of the Service. This authorization can be revoked at any time by the client by email to julie@canilaz.fr.

ARTICLE 14: PROCESSING OF PERSONAL DATA
Personal data is collected and subject to computer processing. For all information regarding the processing of personal data within the company, please refer to the following link: https://www.canilaz.fr/politique-protection-donnees

ARTICLE 15: DISPUTES
Any dispute concerning the interpretation and execution of these CGV is subject to French law.

In the absence of resolution between the parties, any dispute arising from the interpretation or execution of these CGV shall be subject to mediation, at the request of the client, with:

CM2C.NET - CM2C - 14 rue Saint Jean 75017 Paris
Consumer Mediator with the National Union of Dog and Cat Professions
www.mediateurprofessionchienchat.fr
secretariat-conso@contact-snpcc.com

In the absence of an amicable agreement between the two parties, following this mediation, the decision on the dispute will be made by the: Quimper Judicial Court.

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